Appendix B

Technical Support

LEA CAASPP and LEA ELPAC coordinators can refer to the Success Agent Lookup to look up the name and contact information for the LEA’s assigned representative. Coordinators can also use the chat function linked on the CAASPP-ELPAC website to reach out for support.

Additional Resources

CERS Resources web page

CERS Interpretive Guide

Understanding the California Educator Reporting System (CERS) (10:16)

Introduction to CERS for Teachers Microlearning Videos

Introduction to CERS for Test Coordinators and Administrators Microlearning Videos

CERS Sandbox website

CERS Data Dictionary

CAASPP & ELPAC Website

Tools for Teachers Website

Quick Reference Guides:

CAASPP and ELPAC Scoring and Reporting Guide

Test Results for California’s Assessments

Scale Score Ranges:

Web Accessibility Statement

We work to ensure that Smarter Reporting meets accessibility conformance to WCAG 2.1 AA, consistent with the Smarter Balanced commitment to digital accessibility. We are continually improving the user experience for everyone and applying relevant accessibility standards with every iteration. More information, as well as issue reporting, is available from the Smarter Balanced Web Accessibility Statement.

User Guide Version Table

Table 1. User Guide Version Table
Date	Description of changes made:
August 2026	Annual updates for CERS include: ALDs updated in CERS and reflected in images and text of the User Guide where applicable Addition of UI enhancements: Home Page Assessment Selection ZIP file download of ISRs Item-level Response export Organization name on Target Reports Message for editing assigned users Default district resource Student Groups CSV upload instructions pop-up window Query reports in local time Whole numbers for standard error Addition of new sub-section: CSA 3-8 CSA HS Image updates, including alt text for accessibility
July 2025	Annual updates for CERS include: New appendix with examples of Custom Aggregate Reports Changes to District Resources button Addition of Tools for Teachers button Addition of new sub-sections: Edit Student Group Student Group Bulk Actions Reorganization of User Guide chapters in preparation for conversion to HTML Image updates, including alt text for accessibility
December 2024	Annual updates for CERS include: Additions of new sub-sections: Composite Claim Results to the Smarter Balanced Summative ELA and Mathematics Assessments Domain Exemption to the Summative ELPAC Added to Appendix: Assessment Target Reports Frequently Asked Questions Hyperlinks updated to redirect readers to the new CAASPP & ELPAC Program Website
December 2023	Annual updates for CERS include: Additions of new subsections: View Student Groups CAST added to Interim Assessments subsection ELPAC added to Interim Assessments subsection
September 2022	Annual updates for CERS include: Additions of new subsections: CAA for Science added to Summative Assessments subsection, Smarter Balanced Summative Assessment Results for ELA, Math, and Science Summative Alternate ELPAC Results Writing Extended Response (WER) Condition Codes Lexile and Quantile reports for Interim Comprehensive Assessments Lexile and Quantile reports for summative ELA and Math
September 2021	Annual updates for CERS include: Reorganization of User Guide chapters in preparation for conversion to HTML Update of assessments available for the 2021–22 school year Update for WER condition codes for summative ELA assessments Image updates Addition of Smarter Balanced Web Accessibility Statement and further resources