User Support

Refer to the following for questions regarding TOMS or for additional assistance:

• LEA CAASPP coordinators and LEA ELPAC coordinators should contact their LEA Success Agent, preferably by email. LEA CAASPP coordinators and LEA ELPAC coordinators can also contact CalTAC by phone at 800-955-2954 with basic questions.
  • Refer to the Contact Us web page for all support options.
  • Refer to the Success Agent Lookup web page to look up the name and contact information for the LEA’s assigned representative. LEA CAASPP coordinators and LEA ELPAC coordinators can still use the chat function linked on the CAASPP & ELPAC Website to reach out for support.
• Site CAASPP coordinators and site ELPAC coordinators should contact their LEA CAASPP coordinator or LEA ELPAC coordinator for assistance.
• Test administrators, test examiners, and other school personnel should contact their site CAASPP coordinator or site ELPAC coordinator.