Cautions When Using the STAIRS/Appeals Process

Note the following about submitting a case in STAIRS to report a testing incident:

• Testing incidents for the Summative ELPAC and the Initial ELPAC are submitted at the domain level. Testing incidents for the CAASPP, the Summative Alternate ELPAC, and the Initial Alternate ELPAC are submitted at the test type level.
• Coordinators can only identify one ELPAC domain per submittal and must use the STAIRS/Appeals process to file a separate incident case for each domain. Incidents cannot be combined.
• Coordinators can only identify one CAASPP or ELPAC grade level and assessment per submittal and must use the STAIRS/Appeals process to file a separate incident case for each grade level and assessment. Incidents cannot be combined.
• Coordinators should check with the email administrator that the email address caassessments@ets.org is allowlisted and that emails can be received from this email address. STAIRS email confirmations should be received within two hours of submittal.
  • Refer to the Allowlisting URLs for Online Testing section of the CAASPP and ELPAC Technical Specifications and Configuration Guide for Online Testing for a complete list of URLs that should be allowlisted by the network’s firewalls.